FAQ's

Frequently asked questions about remote desktop support.

• Q. There are other places that provide remote support, why do you cost so much less?
• A.We have set our pricing to what we think is appropriate for this service. Consumers are tired of overpriced and underqualified BigName brands, and our promise of Exceptional Service means we won't overcharge you for our services, and we will consistently deliver results time and again with our friendly experienced technicians.

• Q. Is it secure?
• A. Yes. The remote connection uses a 256-bit Advanced Encryption Standard and Secure Sockets Layer encryption to ensure that the data exchanged is completely secure.



• Q. Can you get back into my computer after my appointment is over?
  
• A. No. Once the session has been ended, the software to connect is automatically uninstalled. To reconnect to a technician a new session would have to be initiated.



• Q. Is it easy to use?
• A. Yes! Connecting to a technician is as simple as opening a website and entering a code given by our technician. Once connected, you can sit back and watch or go do something else while Boston Computer Pros solves your computer woes!



• Q. Do you charge to diagnose my computer?
• A. With our Remote Assistance, there is no charge to diagnose your computer. Plus, we won't even charge you if we can't fix your problem!



• Q. What if you are unable to fix my problem? Is your work guaranteed?
• A. All of our work is 100% guaranteed. With our Remote Virus Removal, we guarantee you virus free for 7 days. If we are not able to resolve your problem remotely and you are local, we will pick up and deliver your computer for you, free of charge, and for all other customers, you will promptly be issued a refund.



• Have a question that is not answered here? Email us